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It’s no wonder that computers and communications
are a major asset to any business, no matter the
size. Computer Land Australia can protect your
investment through an ad-hoc or preventative maintenance
schedule to suit your unique business needs.
Our experienced and qualified technicians can
visit you on-site within an agreed time period.
We offer on-site technical assistance in Melbourne,
Sydney and Brisbane.
If you are a registered business with Computer
Land Australia, you can request on-site service
through registered users’ area of the web site.
All requests posted on the web site can be immediately
sent to a technician via SMS if you require urgent
assistance. This service is available 24x7x365.
Preventative Maintenance Agreements (PMA)
Do you prefer the peace of mind knowing that
an established business with experienced team
of engineers and technicians are looking after
your IT needs? Do you like the idea that help
is just a mouse click or a phone call away when
you really need them? If so, a PMA with Computer
Land Australia is one of the smart business investments
you can make.
How does a PMA work for your business?
A PMA helps you control your IT maintenance expenses.
With a PMA, you don’t wait until it breaks to
fix, because when it breaks, it costs more in
time and money to get it fixed. Once you decide
that Computer Land Australia’s PMA is the way
to go, one of our engineers will go through all
your IT assets, their age, usage habits and your
businesses’ immediate to medium term expectations.
Once we have this information, we will provide
you with a written assessment and a preventative
maintenance plan for a 12 month period.
Usually a PMA will include a set number of hours
spent every week or fortnight on maintenance of
your IT assets (depends on your business requirements)
It can be keeping your server secure, up to date
with security patches, antivirus definitions and
other service packs. Same goes with your workstations/
laptops.
Computer Land Australia can remotely manage and
perform these services, reducing travel time and
passing the cost savings to you.
However, as a customer with a PMA, if any of
your hardware fails and needs immediate on-site
attention, you got the highest priority. Computer
Land Australia guarantees, depending on your agreement,
for a technician to be on-site when needed within
just 2 hours (during business hours) and you will
never pay a call out charge, even on weekends
(except public holidays).
If you like to know more about our preventative
maintenance agreements, please feel free to contact
one of our engineers on 1300 666 755 or click
here, for one of our engineers call you.
Features at a glance:
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dedicated technical support contact
immediate help request web tool 24x7x365
immediate SMS sent to on-call technician and call back within 1hour
Target on-site attendance within 2 hours (During business hours)
Target problem resolution within 8 hours (During business hours)
Optional after hours/ weekend/ public holiday attendance
Manned national contact number 8am – 8pm Mon-Fri
No call out charges ever
Genuine 25% - 35% discount on standard labour rates
Ad-hoc On-site Service
Ad-hoc on-site service is best for small businesses
with less than three computer systems and no servers.
Once you register your business with Computer
Land Australia for ad-hoc service plan, your business
gets the second highest priority for any urgent
on-site service requirements. Usually a technician
will be on-site within 8 hours from the time of
notification.
Ad-hoc service plan users can submit on-site
service requests on the web anytime of the day,
as well as on our national telephone number.
As a registered user you save 50% of our call
out fee and further 25% off our standard hourly
rates.
Ad-hoc Rates as of January 2006 (Excluding GST):
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Call out Fee (50% discounted) - $30.00 (Standard Rate $60.00)
1st Hour (25% discounted) - $60.00 (Standard Rate $80.00)
15 minute block (25% discounted) - $15.00 (Standard Rate $20.00)
Features at a glance:
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Immediate help request web tool 24x7x365
Immediate SMS sent to on-call technician and call back within 8 hours
Guaranteed next business day on-site attendance (During business hours)
Target problem resolution within 8 hours from on-site attendance (During business hours)
Optional after hours/ weekend/ public holiday attendance
Manned national contact number 8am – 8pm Mon-Fri
Genuine 50% discount on call out charges
Genuine 25% discount on standard labour rates
Genuine 50% discount on call out fee
Genuine 25% discount on standard labour rates
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